.ai-live-pill{display:inline-flex;align-items:center;gap:7px;padding:8px 10px;border:1px solid #4c2c42;border-radius:99px;background:#261a25;color:#f5a1c6;font-size:8px;letter-spacing:.7px;font-weight:700}.ai-live-pill i{width:6px;height:6px;border-radius:50%;background:#fa69ad;box-shadow:0 0 10px #fa69ada0}.concierge-note{display:flex;align-items:center;gap:12px;padding:14px 16px;margin:0 0 13px;background:linear-gradient(100deg,#201722,#171720);border:1px solid #3a2b3b;border-radius:12px}.concierge-spark{width:31px;height:31px;display:grid;place-items:center;flex:none;border:1px solid #74415f;border-radius:10px;background:linear-gradient(145deg,#462541,#2a1c2c);color:#ff9cca;font-size:15px}.concierge-note b,.concierge-note small{display:block}.concierge-note b{font-size:10px;color:#f4edf4}.concierge-note small{font-size:9px;color:#aaa0ae;margin-top:4px;line-height:1.5}.preview-badge{margin-left:auto;padding:5px 7px;border:1px solid #37323b;border-radius:5px;color:#a49ba9;font-size:7px;letter-spacing:.6px;white-space:nowrap}.unit-inbox-shell{min-height:520px;display:grid;grid-template-columns:250px minmax(0,1fr);gap:1px;border:1px solid #302b37;border-radius:14px;overflow:hidden;background:#302b37;box-shadow:0 18px 50px #03030745}.inbox-rail{background:#121219;display:flex;flex-direction:column;min-width:0}.inbox-rail-head{height:62px;display:flex;align-items:center;justify-content:space-between;padding:0 13px;border-bottom:1px solid #292832}.inbox-rail-head span,.inbox-rail-head small{display:block}.inbox-rail-head span{font-size:8px;color:#e6dce7;letter-spacing:.8px;font-weight:700}.inbox-rail-head small{font-size:8px;color:#918b98;margin-top:4px}.inbox-rail-head>button{width:27px;height:27px;border:1px solid #36313b;background:#1b1a22;border-radius:7px;color:#c7bdcb}.inbox-unit-list{padding:7px;overflow-y:auto;max-height:280px}.inbox-unit{width:100%;display:flex;align-items:center;gap:9px;text-align:left;padding:10px 8px;background:transparent;border:1px solid transparent;border-radius:8px;color:#c8c2ce;transition:background .15s,border-color .15s}.inbox-unit:hover{background:#1a1921}.inbox-unit.active{background:#291e2b;border-color:#4b3248}.inbox-unit-icon{width:30px;height:30px;display:grid;place-items:center;flex:none;border:1px solid #38313c;border-radius:9px;background:#211e27;color:#f08cba}.inbox-unit-copy{min-width:0;flex:1}.inbox-unit-copy b,.inbox-unit-copy small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.inbox-unit-copy b{font-size:9px;color:#f0ebf3}.inbox-unit-copy small{font-size:8px;color:#928b99;margin-top:4px}.inbox-unread{width:18px;height:18px;display:grid;place-items:center;border-radius:50%;background:#5d2c4a;color:#ffc1dc;font-size:8px;font-style:normal}.owner-controls{margin:auto 8px 9px;padding:0 10px 11px;border:1px solid #302d37;border-radius:10px;background:#17161e}.owner-controls summary{display:flex;align-items:center;gap:8px;list-style:none;cursor:pointer;padding:11px 0}.owner-controls summary::-webkit-details-marker{display:none}.control-orbit{width:25px;height:25px;display:grid;place-items:center;border-radius:8px;background:#382236;color:#ff8fbd}.owner-controls summary b,.owner-controls summary small{display:block}.owner-controls summary b{font-size:9px;color:#e7e1e9}.owner-controls summary small{margin-top:3px;font-size:8px;color:#8e8794}.summary-caret{margin-left:auto;color:#9e96a4;font-size:12px}.control-row{display:flex;align-items:center;justify-content:space-between;gap:6px;padding:10px 0;border-top:1px solid #2c2933}.control-row b,.control-row small{display:block}.control-row b{color:#ddd7e1;font-size:8px}.control-row small{color:#8f8896;font-size:7px;margin-top:4px}.switch{position:relative;width:31px;height:18px;flex:none}.switch input{position:absolute;opacity:0;width:0;height:0}.switch span{position:absolute;inset:0;border-radius:99px;background:#393540;transition:.18s;cursor:pointer}.switch span:before{content:'';position:absolute;width:12px;height:12px;left:3px;top:3px;border-radius:50%;background:#b0a9b5;transition:.18s}.switch input:checked+span{background:#773657}.switch input:checked+span:before{transform:translateX(13px);background:#ff9ec8}.control-select-label{display:block;color:#99929f;font-size:7px;letter-spacing:.6px;margin:8px 0}.control-select-label select{display:block;width:100%;height:28px;margin-top:5px;padding:0 7px;background:#201e27;border:1px solid #36323d;border-radius:6px;color:#ddd7e1;font-size:8px}.owner-guardrail{display:flex;gap:7px;padding:9px 8px;border:1px solid #3c3036;border-radius:7px;background:#241d22}.owner-guardrail>span{color:#fa92b7;font-size:12px}.owner-guardrail b,.owner-guardrail small{display:block}.owner-guardrail b{font-size:8px;color:#f0dfe8}.owner-guardrail small{font-size:7px;line-height:1.5;color:#a99aa5;margin-top:3px}.escalation-total{display:flex;justify-content:space-between;align-items:center;padding:11px 1px 0;color:#99929e;font-size:8px}.escalation-total b{min-width:19px;height:19px;display:grid;place-items:center;border-radius:6px;background:#36232e;color:#ff9fca;font-size:8px}.unit-chat{min-width:0;display:flex;flex-direction:column;background:#0f1016}.unit-chat-head{height:62px;display:flex;align-items:center;gap:10px;padding:0 15px;border-bottom:1px solid #292832;background:#14131b}.unit-title-mark{width:31px;height:31px;display:grid;place-items:center;border:1px solid #523246;border-radius:9px;background:#2c1e2b;color:#ff9cca}.unit-title-copy{min-width:0;flex:1}.unit-title-copy b,.unit-title-copy small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.unit-title-copy b{font:700 10px Manrope;color:#f0ebf3}.unit-title-copy small{font-size:8px;color:#908a97;margin-top:4px}.persona-select{font-size:7px;color:#8f8996;letter-spacing:.6px}.persona-select select{display:block;height:27px;margin-top:4px;padding:0 6px;background:#201e27;border:1px solid #3a3540;border-radius:5px;color:#e6e0e9;font-size:8px;letter-spacing:0}.role-dot{padding:5px 6px;border:1px solid #36313b;border-radius:4px;color:#9a929f;font-size:7px;letter-spacing:.6px}.thread-scroll{height:340px;overflow-y:auto;padding:17px 19px;background-color:#101117;background-image:radial-gradient(#ffffff06 .7px,transparent .7px);background-size:15px 15px;scroll-behavior:smooth}.chat-message{max-width:min(78%,560px);margin:0 0 13px;padding:10px 12px;border:1px solid #302d37;border-radius:11px;background:#191820;box-shadow:0 4px 12px #05050918;animation:chat-in .25s both}.assistant-message{border-color:#443146;background:linear-gradient(145deg,#211b26,#191820);border-left:2px solid #e36ca7}.owner-message{margin-left:auto;border-color:#53334a;background:linear-gradient(145deg,#30202f,#201923)}.person-message{margin-right:auto}.message-byline{display:flex;align-items:center;gap:7px;margin-bottom:6px;color:#c8c0ce;font-size:8px;font-weight:700}.message-byline time{color:#827b89;font-size:7px;font-weight:400}.message-byline em{margin-left:auto;padding:3px 5px;border-radius:4px;background:#472331;color:#ffb0c4;font-size:6px;font-style:normal;letter-spacing:.5px}.message-byline .resolved-tag{background:#20332a;color:#a6d4b3}.message-text{white-space:pre-line;overflow-wrap:anywhere;color:#d8d2dd;font-size:9px;line-height:1.65}.message-review{display:flex;gap:5px;flex-wrap:wrap;margin-top:9px;padding-top:8px;border-top:1px solid #38313b}.message-review button{height:23px;padding:0 7px;border:1px solid #503949;border-radius:5px;background:#2c202a;color:#f0a2c4;font-size:7px}.message-review button:hover{background:#41283b;border-color:#83516f}.thread-welcome{max-width:440px;margin:31px auto 16px;text-align:center}.welcome-mark{width:41px;height:41px;display:grid;place-items:center;margin:0 auto 12px;border:1px solid #64415a;border-radius:13px;background:linear-gradient(145deg,#43263d,#211b2a);color:#ffa5cb;font-size:17px;box-shadow:0 6px 22px #dd4e9b24}.thread-welcome h3{font:700 15px Manrope;color:#f2edf4;margin:0 0 7px}.thread-welcome p{font-size:9px;color:#9d96a4;line-height:1.6;margin:0 auto;max-width:380px}.thread-welcome p b{color:#e9c5d7}.prompt-chips{display:flex;justify-content:center;gap:6px;flex-wrap:wrap;margin-top:14px}.prompt-chips button{padding:7px 8px;border:1px solid #3c3340;border-radius:99px;background:#1d1b23;color:#c7bdca;font-size:7px;transition:all .15s}.prompt-chips button:hover{border-color:#85516f;color:#ffa0c8;background:#2b1e2b}.unit-composer{padding:10px 13px 11px;border-top:1px solid #292832;background:#15141b}.composer-top,.composer-foot{display:flex;align-items:center;justify-content:space-between;color:#a49daa;font-size:7px}.composer-top{margin-bottom:7px}.composer-top b{font-weight:500;color:#e6dce7}.composer-input-wrap{display:flex;align-items:flex-end;gap:8px;padding:8px 8px 7px 10px;border:1px solid #39333f;border-radius:9px;background:#1d1c24;transition:border-color .15s,box-shadow .15s}.composer-input-wrap:focus-within{border-color:#8c4b70;box-shadow:0 0 0 3px #e94d9712}.composer-input-wrap textarea{min-height:37px;max-height:90px;flex:1;resize:vertical;border:0;outline:0;background:transparent;color:#f0ebf3;font-size:9px;line-height:1.5}.composer-input-wrap textarea::placeholder{color:#77717e}.composer-send{width:29px;height:29px;flex:none;display:grid;place-items:center;border:0;border-radius:8px;background:linear-gradient(135deg,#fa69ac,#b052d7);color:white;font-size:17px;box-shadow:0 4px 13px #dc4e9b38}.composer-send:hover{filter:brightness(1.13);transform:translateY(-1px)}.composer-foot{margin-top:7px;color:#817b88}.composer-foot span:first-child{display:flex;align-items:center;gap:5px}.composer-foot i{width:5px;height:5px;border-radius:50%;background:#e96ba6}.owner-queue{margin-top:12px;padding:14px 15px;border:1px solid #2c2a33;border-radius:11px;background:#121219}.owner-queue.has-items{border-color:#553440;background:linear-gradient(100deg,#211820,#17151c)}.owner-queue-title{display:flex;align-items:center;gap:9px}.queue-icon{width:25px;height:25px;display:grid;place-items:center;border-radius:8px;background:#26232d;color:#b2a6b9}.has-items .queue-icon{background:#46252f;color:#ffa1bd}.owner-queue-title b,.owner-queue-title small{display:block}.owner-queue-title b{font:700 9px Manrope;color:#e9e4ec}.owner-queue-title small{font-size:8px;color:#938b99;margin-top:3px}.queue-count{margin-left:auto;min-width:22px;height:22px;display:grid;place-items:center;border:1px solid #37313b;border-radius:7px;color:#beb6c4;font-size:8px}.has-items .queue-count{background:#43232f;border-color:#613346;color:#ffb0c8}.queue-item{display:flex;align-items:center;gap:9px;margin-top:11px;padding:10px;border:1px solid #40313b;border-radius:8px;background:#1d1920}.queue-alert{width:20px;height:20px;display:grid;place-items:center;flex:none;border-radius:6px;background:#49252f;color:#ffb0bd;font-weight:700;font-size:9px}.queue-item>div{flex:1;min-width:0}.queue-item b{display:block;color:#e7dfe8;font-size:8px}.queue-item p{margin:4px 0;color:#b7adba;font-size:8px;line-height:1.45}.queue-item small{color:#897f8e;font-size:7px}.queue-open{height:25px;flex:none;padding:0 7px;border:1px solid #4b3546;border-radius:5px;background:#29202a;color:#efa0c3;font-size:7px}.queue-open:hover{border-color:#8b5073;background:#3a2636}
@keyframes chat-in{from{opacity:0;transform:translateY(5px)}to{opacity:1;transform:translateY(0)}}
@media(max-width:1050px){.unit-inbox-shell{grid-template-columns:205px minmax(0,1fr)}.inbox-rail{min-width:0}.persona-select{font-size:6px}}
@media(max-width:780px){.unit-inbox-shell{grid-template-columns:1fr;min-height:0}.inbox-rail{display:contents}.inbox-rail-head{order:0;height:51px;background:#121219}.inbox-unit-list{order:1;display:flex;gap:6px;max-height:none;overflow-x:auto;padding:7px;background:#121219;border-bottom:1px solid #302b37}.inbox-unit{width:auto;min-width:155px;flex:none}.owner-controls{order:3;margin:10px;background:#17161e}.unit-chat{order:2;min-height:515px}.thread-scroll{height:325px}.unit-chat-head{padding:0 10px}.unit-title-copy{max-width:150px}.role-dot{display:none}.concierge-note{align-items:flex-start}.preview-badge{display:none}.owner-queue{margin-bottom:4px}.queue-item{align-items:flex-start}.queue-open{align-self:center}.chat-message{max-width:90%}.prompt-chips button{font-size:7px}}
@media(prefers-reduced-motion:reduce){.chat-message{animation:none}.composer-send:hover{transform:none}}
 .preview-disclosure{display:block;margin-top:5px;color:#d69ab8!important;font-size:8px!important}

/* Quiet the concierge accents; reserve rose for small state indicators. */
.prompt-chips button:hover{border-color:#63515d!important;color:#dbb5c7!important;background:#252129!important}
.message-byline em{background:#34282e!important;color:#d8a5b2!important}
.message-review button:hover{background:#30272e!important;border-color:#715566!important}
.queue-count,.has-items .queue-count{background:#28242b!important;border-color:#443c45!important;color:#d7b9c7!important}
.owner-controls summary .control-orbit{background:#29242c!important;color:#c9a2b3!important}
.escalation-total b{background:#30272d!important;color:#d7a9b9!important}